Landing in spam
Your messages are sent, but they’re missing the inbox. Understand the reputation, authentication, and audience signals behind placement.
Expert oversight
for business-critical email.
Enterprise email deliverability and Managed Postmaster Services, working alongside your infrastructure, platforms, and people.
Built for the email your business depends on
- Marketing
- Transactional
- Alerts
- Notifications
When email becomes
a business problem.
Delayed or rejected
Important email gets held up or blocked. Investigate the delivery evidence and receiving-network response.
No clear owner
Deliverability spans platforms, providers, and teams. Bring a dedicated specialist view to the whole environment.
Managed Postmaster Services
Your postmaster function.
An extension of your team.
Ongoing monitoring, investigation, and remediation support across your sending environment. A dedicated specialist function, on a monthly retainer.
Explore the serviceMonitor
Keep a close watch on your sending environment and the signals that need attention.
Investigate
Connect the evidence, narrow down the affected flows, and investigate likely causes.
Escalate appropriately
Build documented cases and engage the relevant providers and stakeholders.
Support remediation
Coordinate practical changes with your team, then observe what happens next.
Specialist support,
where you need it.
Email Deliverability
Investigate spam placement, delivery failures, authentication, and sender reputation. Give your team a clear next step.
Explore deliverabilityB2B & B2C Deliverability
Corporate gateways and consumer mailboxes behave differently. We investigate each audience on its own evidence.
Explore B2B & B2C supportEnterprise Email Flows
A connected view across marketing, transactional, application, alert, and notification email.
Explore your email flowsA clear, practical way
to work through the problem.
Understand the environment.
Map your sending systems, audiences, dependencies, and the people responsible for them.
Follow the evidence.
Review delivery responses, authentication, reputation, and receiving-network behavior.
Work toward resolution.
Agree on the next action, coordinate with the right teams, and review the effect of changes.
Our consultants have direct access to, or established working relationships with, major postmaster teams and email ecosystem stakeholders, including Google, Microsoft, Yahoo, and other networks worldwide. Escalation routes and outcomes vary by case.
The people behind the expertise
Your email.
Our full attention.
Work with people who understand the technical details and what they mean for your business. We stay close to your sending environment, your team, and the next step.
Get to know InboxGenius
Not a ticket.
A team in your corner.
Ongoing expertise on a monthly retainer.
Because email keeps moving.
For teams whose business
depends on email.
We work alongside IT and infrastructure leaders, email operations teams, marketing operations, and SaaS businesses managing substantial or business-critical email.
See how the pieces connectQuestions worth asking.
What does an email deliverability specialist do?
We investigate how receiving networks handle your messages, review authentication and sender reputation, and help your team address the causes of delivery problems.
What is a managed postmaster service?
An ongoing specialist function for your sending environment: monitoring, investigation, appropriate escalation, and remediation support alongside your existing teams.
Can you guarantee inbox placement?
No. Receiving networks make their own delivery and filtering decisions. We commit to evidence-led investigation and specialist support, not a guaranteed destination.
Do you work with our existing email platform?
Yes. Our enterprise services work alongside your platforms, applications, domains, and infrastructure. We agree on the scope and access needed for your environment.
Do you support transactional and application email?
Yes. We support marketing, transactional, alerts, notifications, and application email, with attention to the different priorities of each flow.
How does the monthly engagement work?
We agree on a monthly retainer and scope around your environment, priorities, and the flows that matter. We do not offer hourly consulting.
Is cold email lead generation a separate service?
Yes. It is a managed outbound service on infrastructure we operate. It is separate from postmaster support across your existing enterprise email environment.
Let’s talk about your email.
Tell us what you send, what is happening, and where your team needs specialist support.
Start a conversation